Privacy Policy

Last Updated: October 16, 2025

Introduction

Telavolt Electrical & Innovations Ltd ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

Request quotes or project consultations
Contact us through our forms
Subscribe to our newsletter
Schedule service appointments
Apply for employment
Engage with our services

This information may include:

Name and contact details (email, phone number, address)
Company information for business clients
Project specifications and requirements
Payment and billing information
Employment application materials
Service history and preferences

Automatically Collected Information

When you visit our website, we automatically collect:

IP address and location data
Browser type and version
Operating system information
Device type and identifiers
Pages viewed and interaction data
Referral sources
Time and duration of visits

Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

Improve website functionality
Analyze user behavior and preferences
Enhance security
Provide personalized content
Remember your preferences

You can manage cookie preferences through our cookie consent banner or your browser settings.

How We Use Your Information

Primary Purposes

Provide and improve our electrical services
Process service requests and quotes
Communicate about appointments and services
Send important service notifications
Handle billing and payments
Respond to inquiries and support requests

Additional Uses

Send marketing communications (with consent)
Analyze service performance and customer satisfaction
Improve our website and services
Ensure security and prevent fraud
Comply with legal obligations

Information Sharing and Disclosure

We share your information only with:

**Service Providers**: Third-party vendors who assist in website operations, payment processing, and service delivery
**Business Partners**: When necessary for service fulfillment
**Legal Requirements**: When required by law or to protect our rights
**Business Transfers**: In connection with corporate transactions

We implement strict data protection agreements with all third parties.

Data Security

We employ industry-standard security measures including:

SSL/TLS encryption for data transmission
Secure data storage systems
Access controls and authentication
Regular security assessments
Employee training on data protection

Your Privacy Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Object to data processing
Restrict processing
Data portability
Withdraw consent

Data Retention

We retain personal data for:

Active accounts: Duration of service relationship
Inactive accounts: 2 years after last interaction
Financial records: 7 years (legal requirement)
Marketing preferences: Until consent withdrawal

International Data Transfers

When we transfer data internationally, we ensure:

Adequate data protection measures
Compliance with local laws
Appropriate security safeguards
Transparent processing

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect or maintain information from children.

Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be notified via email or website notice.

Contact Information

For privacy-related inquiries:

Telavolt Electrical & Innovations Ltd

Address: 27 Nchenja Road, Off Paseli Road, Northmead, Lusaka-Zambia
Email: telavoltltd@gmail.com
Phone: +260 966 572 604 / +260 978 668 923
Hours: Monday - Friday: 8:00 AM - 5:00 PM