Privacy Policy

Last Updated: October 16, 2025

Introduction

Telavolt Electrical & Innovations Ltd ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

• Request quotes or project consultations
• Contact us through our forms
• Subscribe to our newsletter
• Schedule service appointments
• Apply for employment
• Engage with our services

This information may include:

• Name and contact details (email, phone number, address)
• Company information for business clients
• Project specifications and requirements
• Payment and billing information
• Employment application materials
• Service history and preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Operating system information
• Device type and identifiers
• Pages viewed and interaction data
• Referral sources
• Time and duration of visits

Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

• Improve website functionality
• Analyze user behavior and preferences
• Enhance security
• Provide personalized content
• Remember your preferences

You can manage cookie preferences through our cookie consent banner or your browser settings.

How We Use Your Information

Primary Purposes

• Provide and improve our electrical services
• Process service requests and quotes
• Communicate about appointments and services
• Send important service notifications
• Handle billing and payments
• Respond to inquiries and support requests

Additional Uses

• Send marketing communications (with consent)
• Analyze service performance and customer satisfaction
• Improve our website and services
• Ensure security and prevent fraud
• Comply with legal obligations

Information Sharing and Disclosure

We share your information only with:

• **Service Providers**: Third-party vendors who assist in website operations, payment processing, and service delivery
• **Business Partners**: When necessary for service fulfillment
• **Legal Requirements**: When required by law or to protect our rights
• **Business Transfers**: In connection with corporate transactions

We implement strict data protection agreements with all third parties.

Data Security

We employ industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Secure data storage systems
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

Your Privacy Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to data processing
• Restrict processing
• Data portability
• Withdraw consent

Contact us at telavoltltd@gmail.com to exercise these rights.

Data Retention

We retain personal data for:

• Active accounts: Duration of service relationship
• Inactive accounts: 2 years after last interaction
• Financial records: 7 years (legal requirement)
• Marketing preferences: Until consent withdrawal

International Data Transfers

When we transfer data internationally, we ensure:

• Adequate data protection measures
• Compliance with local laws
• Appropriate security safeguards
• Transparent processing

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect or maintain information from children.

Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be notified via email or website notice.

Contact Information

For privacy-related inquiries:

Telavolt Electrical & Innovations Ltd

• Address: 27 Nchenja Road, Off Paseli Road, Northmead, Lusaka-Zambia
• Email: telavoltltd@gmail.com
• Phone: +260 966 572 604 / +260 978 668 923
• Hours: Monday - Friday: 8:00 AM - 5:00 PM