Terms of Service

Last Updated: October 16, 2025

1. Agreement to Terms

By accessing or using the website and services of Telavolt Electrical & Innovations Ltd ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not use our services.

2. Services Description

2.1 Core Services

We provide comprehensive electrical solutions including:

• Residential and commercial electrical installations
• Solar power system design and installation
• Industrial automation and control systems
• Electrical maintenance and repairs
• Emergency electrical services
• Power distribution systems
• Electrical consulting and design

2.2 Service Standards

All services are performed:

• In compliance with Zambian electrical codes
• By qualified and certified professionals
• Using high-quality materials and equipment
• Following industry best practices
• With proper safety protocols

3. Service Terms

3.1 Quotes and Estimates

• Valid for 30 days unless otherwise specified
• Subject to site inspection and conditions
• May be adjusted based on scope changes
• Include detailed breakdown of costs
• Specify payment terms and schedule

3.2 Service Delivery

• Timelines provided are estimates
• May vary based on project complexity
• Subject to material availability
• Weather-dependent for outdoor work
• Emergency services prioritized

3.3 Payment Terms

• Deposits required for major projects
• Progress payments for lengthy projects
• Final payment upon completion
• Multiple payment methods accepted
• Late payment penalties may apply

4. Warranties and Guarantees

4.1 Workmanship

• 12-month warranty on labor
• Compliance with industry standards
• Professional quality assurance
• Documented testing and certification

4.2 Materials

• Manufacturer warranties passed to clients
• Original warranty documentation provided
• Warranty registration assistance
• Genuine parts and materials used

5. Safety and Compliance

5.1 Workplace Safety

• Risk assessments conducted
• PPE requirements enforced
• Safety protocols followed
• Emergency procedures in place
• Regular safety training

5.2 Regulatory Compliance

• ZESCO regulations followed
• Required permits obtained
• Industry standards met
• Environmental considerations
• Documentation maintained

6. Client Responsibilities

6.1 Access and Preparation

• Provide site access
• Clear work areas
• Inform of site hazards
• Secure necessary permissions
• Maintain safe environment

6.2 Information Provision

• Accurate project requirements
• Existing system documentation
• Site conditions and limitations
• Special considerations
• Timely communication

7. Liability and Insurance

7.1 Insurance Coverage

• Professional liability insurance
• Workers' compensation
• General liability coverage
• Property damage protection
• Vehicle insurance

7.2 Limitation of Liability

• Force majeure exceptions
• Indirect damages excluded
• Maximum liability specified
• Claims process defined
• Time limits for claims

8. Cancellation and Refunds

8.1 Cancellation Terms

• Written notice required
• Notice period specified
• Cancellation fees apply
• Material returns policy
• Rescheduling options

8.2 Refund Policy

• Deposit refund conditions
• Processing timeframe
• Deductions explained
• Payment method
• Documentation required

9. Intellectual Property

All content, designs, and documentation created by us remain our intellectual property. This includes:

• System designs
• Technical drawings
• Project documentation
• Website content
• Marketing materials

10. Dispute Resolution

10.1 Process

1. Direct negotiation

2. Mediation

3. Arbitration

4. Legal proceedings

10.2 Governing Law

• Zambian law applies
• Jurisdiction specified
• Legal notices
• Time limitations
• Cost allocation

11. Changes to Terms

We reserve the right to modify these terms. Changes will be:

• Posted on our website
• Notified to active clients
• Effective from posting date
• Previous versions archived
• Available upon request

12. Contact Information

For questions about these terms:

Telavolt Electrical & Innovations Ltd

• Address: 27 Nchenja Road, Off Paseli Road, Northmead, Lusaka-Zambia
• Email: telavoltltd@gmail.com
• Phone: +260 966 572 604 / +260 978 668 923
• Business Hours: Monday - Friday: 8:00 AM - 5:00 PM